Corrective Action

When an issue is found, Sanjin reviews what happened, protects the affected work, and feeds the lesson back into production.

When issues are found

Corrective action starts when something needs review, not only when a client complaint arrives. Issues may come from feedback, inspection results, production abnormalities, or repeated risks found during internal review.

  • Client feedback or complaint
  • Inspection abnormality
  • Production process issue
  • Repeated risk found during review

Review first

The goal is not to close the issue quickly, but to understand what happened, protect affected work, and prevent the same risk from returning.

Record

Log the issue with the related lot, product, process, and available inspection information.

Hold

Separate affected parts, lots, or process steps when review is needed.

Review

Quality, production, and engineering teams check the cause and the process conditions behind it.

Improve

Feed the lesson back into inspection focus, work instructions, handling methods, or production requirements.

Changed for the next run

After review, the result is not left as a discussion. Sanjin keeps formal meeting notes or 8D reports when needed, then turns the finding into prevention at the point where the issue occurred.

  • Inspection focus may be adjusted for future lots.
  • Work instructions may be updated when the operating method needs to change.
  • Tooling, fixture, or handling checks may be added at the relevant process step.
  • Operators may receive targeted reminders or training around the issue point.
  • For stricter client programs, formal 8D reports can be prepared for review.